Return & Refund

We want you to love your new gear. But if something is not right, we make it simple. This policy balances your confidence with the realities of buying performance footwear online.

1. Change of Mind? No Problem.

• Do not like the colour? Ordered the wrong size? You can return your items within 14 days of the delivery date.
• Items must be unworn, unwashed and in the original packaging.
• A 20% restocking and processing fee will apply. This covers our handling and inspection costs.
• Original shipping charges are non-refundable.
• Return shipping costs are at your expense.

2. Faulty or Incorrect Items

We take quality seriously. If your item arrived with a manufacturing defect or you received the wrong product:

• We will cover the full cost of the return shipping.
• We will issue a full refund, including any shipping you paid to us, or send a replacement.
• Note: Normal wear and tear, or damage caused by using FG boots on artificial grass, is not considered a manufacturer's defect.
• Please notify us within 7 days of receiving your order if there is a defect.

3. How to Start a Return

To get a Return Authorisation number, simply reach out to us:
Email: [email protected]
WhatsApp: available via the button on our website.
Our team will reply within 24 hours with a prepaid label, if applicable, and clear instructions.

4. Non-Returnable Items

The following cannot be returned or refunded unless faulty:
• Limited collection products
• Personalised or customised products (including custom-printed jerseys)
• Club orders
• Special order products
• Clearance or sale items (exchange only, within 14 days)

5. Refund Processing

Refunds are processed within 48–72 hours of receiving and inspecting your return. Refunds are issued to the original payment method.

6. Consumer Guarantees

Our returns policy operates in addition to your rights under the Australian Consumer Law. If a product has a major failure, you are entitled to a refund or replacement. If the failure is minor, we may offer a repair, replacement, or refund.

7. Important Reminders

• Inspection: All returned items are inspected. If the product shows visible signs of wear, such as dirty soles or scuffs, we reserve the right to decline the refund and ship the item back to you.
• Timing: For change-of-mind returns, items must be postmarked within 14 days.

8. Security and Privacy

Your data is safe with us. We use strict encryption for all transactions. Personal data is accessible only by authorised staff and is never stored in unsecured server areas.