Contact Us
Talk to World Soccer Australia
We're not a big-box retailer with a call centre in another time zone. We're a football-first team that answers its own messages. Whether you need help picking the right boot for your position, tracking an order, or sorting out a return — you'll hear back from a real person who knows the game.
How to Reach Us
Pick whichever channel suits you. We monitor both daily and aim to reply within 24 hours on business days.
- Email: [email protected]
- WhatsApp: tap the button on our site — usually the quickest way to get a reply
Already Ordered? Include These Details
To help us resolve your query on the first reply, please include:
- Your order number
- The full name used at checkout
- The email address on the order
- A short description of what you need — the more specific, the better
Shipping & Delivery Enquiries
Every order ships from our overseas fulfilment centre with full tracking. Here's what to expect:
- UK: typically 7–10 business days
- Australia & New Zealand: typically 10–15 business days
- Rest of world: typically 10–15 business days
Need a tracking update, worried about a customs delay, or want to know if your parcel is still on schedule? Message us with your order number and we'll check it for you.
Sizing & Boot Advice
This is where we'd rather talk than sell. Tell us your position, your surface, and what you've worn before — and we'll tell you honestly whether a boot will suit you. If it won't, we'll say so. No pressure, no upselling.
Common questions we help with:
- Should I size up or down in a particular model?
- Which boot suits wide or narrow feet?
- FG vs AG vs SG — what do I actually need for my pitch?
- How long does a boot take to break in?
Returns, Refunds & Faulty Items
Changed your mind, ordered the wrong size, or received something faulty? Start by reading our Return & Refund Policy, then email us with your order number and photos if relevant. We'll guide you through the next step — whether that's a return, an exchange, or a warranty assessment.
Before You Write — Check the FAQ
Most questions about authenticity, sizing, delivery times, customs, and returns are already answered in our FAQ. It takes two minutes and might save you the wait.
What Happens After You Contact Us
Every message is read by a person, not a bot. We reply within 24 hours on business days — often sooner. If your issue needs a courier investigation or a manufacturer assessment, we'll tell you upfront how long it should take and keep you updated along the way.
We'd rather solve one problem properly than send ten generic replies. That's the standard we hold ourselves to.
Real boots. Real answers. Real people. Thanks for choosing World Soccer Australia.